Return Policy
Return Policy
At CAPEYASON, customer satisfaction is our top priority. Within the framework of our quality products and sustainable production principles, we manage our return processes transparently, fairly, and efficiently.
Return Conditions:
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Return requests are accepted within 14 days from the delivery date.
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Products to be returned must be unused, unwashed, with original tags and packaging intact, and in resalable condition.
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Due to hygiene reasons, underwear, swimwear, and personalized products are excluded from returns.
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A proof of purchase (invoice/order number) must be provided for returns.
Return Process:
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To initiate a return, please send an email including your order details to info@capeyason.com.
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After return approval, shipping instructions will be provided, and the product will be inspected upon receipt.
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If the return is approved following inspection, your refund will be processed via the original payment method within 5-10 business days.
Shipping Costs:
•Shipping fees for customer-initiated returns are the responsibility of the customer.•In case of defective or incorrect products, shipping fees will be covered by CAPEYASON.